Welcome to Blackrifleworks.com.
RETURNS
Returns cannot be accepted without prior authorization.
If for any reason you are not satisfied with any products purchased at Blackrifleworks.com, you may return the item to Blackrifleworks.com within fifteen (15) days from the date of shipment, provided the items are found by the staff of Blackrifleworks.com to be in NEW and UNUSED condition. Please do not return COD. COD's will not be accepted. By ordering with us through our website or our catalog you are accepting all terms and conditions set out on our website.
How to return an item:
1. Contact Blackrifleworks.com via telephone at 1-919-651-1262 or e-mail us at: info@blackrifleworks.com to request a Return Merchandise Authorization (RMA) number.
If you have not received a reply to an e-mail RMA request within 2 business days PLEASE call us at 919-651-1262. We receive tons of spam and sometimes our spam filters may block your e-mail.
2. Just return it within 15 days in the same condition, (new and unused in its original packaging in resalable condition), for a prompt refund of purchase price, all shipping charges are non-refundable.
3. If possible, include the invoice with the item. Write the RMA number and a brief note on the invoice (or separate sheet of paper if invoice is unavailable) indicating the reason for the return.
4. Mail all returns to:
Black Rifle Works Ltd. (BRW Ltd)
8105 Fayetteville RoadSuite 121-14
Raleigh, NC 27603
REFUNDS
Refunds for pre-authorized Returns will be processed as a credit to the MasterCard, Visa, or Discover card that was used to complete the initial transaction. The cost of shipping and handling will be deducted from the refund amount. No refunds will be provided in the form of cash or any other currency, money order, or check unless the credit card used to make the initial purchase is found to be invalid or inactive at the time Blackrifleworks.com attempts to execute the credit. In this case, refunds will be issued in the form of a check drawn from U.S. funds. All refund checks will be mailed to the "Bill To" address used when the initial transaction occurred. Refunds will be issued within seven (7) business days from receipt of the authorized return item found to be in NEW and UNUSED condition by Blackrifleworks.com.
RETURNS AND REFUNDS POLICY AND PROCEDURES SUBJECT TO CHANGE WITHOUT NOTICE
